Executive & administrative support
Calendar coordination, inbox organization, document preparation, research, and day-to-day workflow support.
Virtual assistant · Administrative support · Customer service
Joan A. Saycon
Dependable operations support for teams that need organized communication, accurate records, and consistent follow-through.
Five years of experience across customer service, healthcare administration, appointment setting, and data-focused roles.
Sibulan, Negros Oriental, PhilippinesRemote-ready professional
5 years
Professional experience
5 roles
Across support and operations
6 industries
Broad operating context
BSBA
Human Resources
Professional profile
Calm, careful support that keeps work moving.
Joan combines customer-facing experience with the detail and discretion required for administrative, healthcare, and data work.
She is experienced in managing busy communication queues, maintaining schedules and records, qualifying leads, preparing reports, and resolving customer concerns. Her background spans e-commerce, healthcare, cybersecurity, insurance, and home services.
- Clear, professional communication
- Reliable deadline follow-through
- Careful handling of sensitive data
- Adaptable across teams and industries
How Joan can help
Practical support for everyday operations
A focused view of the responsibilities Joan can step into, based on her work history and training.
Customer & stakeholder communication
Clear, professional support across email, phone, customer concerns, and client follow-ups.
Appointment setting & lead support
Lead qualification, CRM updates, follow-up coordination, and accurate appointment scheduling.
Data & records management
Structured data entry, spreadsheet upkeep, reporting, research, and confidential record handling.
Healthcare administration
Patient record organization, insurance eligibility checks, benefits verification, and careful information handling.
Project & operations assistance
Task tracking, deadline coordination, expense monitoring, and practical process support.
Experience
A career built around service and accuracy
Most recent experience first, with responsibilities written for fast recruiter review.
Appointment Setter
Lee's Air
Sep – Nov 2025
Contacted leads, qualified prospects, and scheduled appointments for the sales team.
- Lead qualification
- Outbound communication
- Appointment scheduling
Junior Data Analyst
Avanan Checkpoint
2024 – 2025
Supported data analysis and reporting while helping identify phishing and suspicious emails for cybersecurity operations.
- Data review
- Reporting
- Security-focused accuracy
Administrative Assistant
Precision Physio
2023 – 2024
Managed email, schedules, and patient records while providing day-to-day administrative support for a physiotherapy clinic.
- Inbox management
- Scheduling
- Patient record organization
Verification Specialist
Teletech Dumaguete
2022 – 2023
Verified insurance eligibility, benefits, and coverage details for healthcare clients with close attention to accuracy.
- Benefits verification
- Data accuracy
- Confidential information
Customer Service Representative
Amazon
2020 – 2022
Resolved high-volume customer questions involving orders, returns, refunds, and account concerns.
- Customer support
- Issue resolution
- High-volume communication
Skills and tools
Capabilities recruiters can match at a glance
Recruiters can quickly match Joan’s experience to role requirements and preferred software.
Core skills
- Administrative support
- Customer service
- Appointment setting
- Calendar management
- Email management
- CRM management
- Data entry and reporting
- Lead generation
- Research
- Social media support
Tools
- Google Workspace
- Google Sheets
- Microsoft Office
- CRM platforms
- Canva
- Slack
- Zoom
- Trello
Industry exposure
- E-commerce
- Healthcare
- Physiotherapy
- Cybersecurity
- Insurance
- Home services
Education and credentials
Training that supports the work
Education and professional development relevant to virtual assistance, operations, communication, and business support.
Education
BSBA, Human Resources
Foundation University
2018 – 2023
ABM, Accountancy, Business & Management
AMA Computer College
2015 – 2017
Selected feedback
What collaborators value
“Joan delivers on everything asked in the creative brief and she is a great team player.”
“Professional, efficient, and a pleasure to collaborate with. I will absolutely work with her again.”
Contact
Let’s talk about where Joan can help your team.
For interviews, role details, or availability, contact Joan directly using the options below.